Betting Rules

These Betting Rules explain the general terms that apply when you use betting services made available through Cafe Casino. They are intended to help players in Australia understand how bets are placed, accepted, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before placing a bet.

Cafe Casino operates under a licence issued by the Curaçao Gaming Authority (licence number OGL/2024/670/0711) and an additional licence held by Arachis Media under the Anjouan Gaming Board.

General betting rules

By opening an account, accessing a betting service or placing a wager, you agree to follow the rules that apply to that service. Additional rules may apply to a particular sport, event, market, game or promotion. Where a specific rule conflicts with a general rule, the specific rule will usually apply to the relevant bet. If you are unsure how a market works, do not place a bet until you have reviewed the available information.

Betting services may only be used where they are lawful and available to you. You are responsible for checking that online gambling is permitted in your location and for complying with any laws that apply to you. Players must meet the applicable minimum age requirement and must provide accurate account information. Cafe Casino may restrict access where required by law, regulation, a service rule or an internal safety and compliance process.

You should keep your account login details private and take reasonable steps to prevent other people from using your account. Bets placed through an account may be treated as authorised by the account holder, subject to any review required under the applicable terms. You must not allow another person to place bets using your account, and you must not use another person's account.

Only one person should use an individual betting account.
Account information must be complete, current and accurate.
You must not place bets for another person or permit another person to bet through your account.
You must not use the service for unlawful activity, fraud, market manipulation or any other prohibited purpose.
You should check the details of every bet before confirming it.

Cafe Casino may apply identity, age, payment, source-of-funds or other verification checks. A request for information does not necessarily indicate that a player has done anything wrong. These checks help protect players, support responsible gambling, prevent fraud and meet applicable legal or operational requirements. Access to some account features may be limited while a review is in progress.

Placing and confirming bets

A bet is generally created when you select a market, choose an outcome, enter a stake and confirm the wager using the available betting controls. Before confirmation, review the event, market, selection, odds or price, stake and any other displayed conditions. A bet may not be changed or cancelled after acceptance unless the relevant service rules, a specific feature or an applicable legal requirement allows it.

The information shown on a betting slip or account record is important. You should check that it reflects your intended selection before completing the transaction. If there is a technical interruption, delayed display, duplicate submission or other unusual issue, do not repeatedly submit the same bet. Instead, check your account history or contact the available support channel through the website.

Acceptance and rejected bets

A bet is not necessarily accepted merely because it has been submitted or appears temporarily on screen. Acceptance may depend on the bet being successfully recorded, the relevant market remaining open, the account having sufficient available funds and any required checks being completed. Bets may be rejected, delayed, limited or voided where this is permitted under the applicable rules.

Examples of circumstances that may affect acceptance or processing include a market being suspended, a material pricing or display error, a technical failure, an event being unavailable, a duplicate transaction, suspected misuse or a breach of account rules. Any action taken will be handled in accordance with the relevant terms and the circumstances of the transaction.

Odds, prices and stakes

Displayed odds and prices may change before a bet is accepted. The odds or price that applies is generally the one confirmed with the accepted bet, unless the specific rules for that market state otherwise. Minimum and maximum stake rules may apply and can vary by product, market, account or event. A bet cannot be used to exceed an applicable limit by dividing transactions or using multiple accounts.

You are responsible for ensuring that your selected stake is affordable and intended. Betting outcomes are uncertain, and past performance, statistics or published information do not guarantee a future result. Never place a bet using money needed for rent, bills, food, essential expenses or other financial commitments.

Events, results and settlement

Bets are settled using the official result or another reliable result source identified by the applicable service rules. Settlement may take place after an event finishes or after the information required to determine the outcome becomes available. If an event is postponed, abandoned, interrupted, rescheduled or otherwise changed, the relevant market rules will determine whether bets remain active, are settled or are declared void.

Different markets can have different settlement conditions. For example, a market may be decided by the result at the end of scheduled play, the result after extra time, a nominated official score, a specified participant or another clearly stated condition. Read the market description before betting, particularly where terms such as 'to qualify', 'match result', 'including extra time', 'top performer' or 'each-way' are used.

Where a result is corrected, overturned or materially changed, the settlement of a bet will follow the rules for that market and the applicable official result conditions. A later change does not automatically change a settled bet. If an obvious error, system issue or incorrect settlement occurs, Cafe Casino may review the transaction and take the action allowed by the applicable terms.

Voided and cancelled bets

A voided bet is normally treated as if it had not been made, with the stake returned or handled according to the relevant rules. Individual selections in a multiple bet may be treated differently from the full wager. A market may be voided because of a cancellation, an incorrect participant, a material error, a technical problem, an invalid event condition or another stated reason. The rules for the relevant market will determine the outcome.

Disputes and reviews

If you believe a bet has been recorded or settled incorrectly, review the bet reference, event details, market, stake and result first. Raise the issue through the support process available on the website and provide clear information about the transaction. Reviews may require records relating to the account, bet, event, payment or technical activity. A review should be made promptly, as some processes may have applicable time limits.

Payments, safety and responsible gambling

Deposits and withdrawals are subject to the payment methods, verification procedures and account conditions available through the service. You should only use a payment method that belongs to you or that you are authorised to use. Transactions may be delayed, declined, reversed or reviewed for security, compliance or technical reasons. Do not attempt to avoid a payment review by opening additional accounts or using another person's payment details.

Responsible gambling means treating betting as entertainment rather than a way to earn income or recover losses. Set a budget before you play and decide how much time you are willing to spend. Take regular breaks, avoid betting when upset or under the influence of alcohol, and do not chase losses by increasing stakes or placing more bets than planned.

Set personal spending and time limits where those tools are available.
Keep a record of deposits, stakes and losses so you understand your activity.
Never borrow money, use essential funds or sell belongings to fund betting.
Do not ask someone else to place bets for you or use your account.
Use a break, deposit restriction, account restriction or self-exclusion option if betting is becoming difficult to control.
Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.

If you feel that betting is no longer enjoyable or manageable, stop playing and use the responsible gambling tools available through the website. You can also seek help from an appropriate Australian gambling support service or a qualified health professional. In an emergency or where there is an immediate risk to your safety, contact local emergency services.

These Betting Rules are general information and do not replace the full terms that apply to your account or a particular product. Rules may be updated from time to time to reflect service changes, legal requirements, risk controls or improved explanations. The current version available on the website applies when you use the relevant betting service. If you do not agree with an updated rule, you should stop using the service and review the options available under the applicable terms.