Cafe Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Cafe Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, together with any other policies or notices displayed on the website.

Cafe Casino operates under a licence issued by the Curaçao Gaming Authority (licence number OGL/2024/670/0711) and an additional licence held by Arachis Media under the Anjouan Gaming Board.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Cafe Casino in relation to your use of the website, services and games made available through the website. They apply to all visitors, registered customers and players. If you do not agree with these terms, you must not access or use the website.

Cafe Casino may update, replace or amend these terms from time to time. Changes may be made to reflect changes in the website, applicable laws, technology, security requirements or business practices. The current version will be published on the website and will apply from the date it is made available, unless a different date is stated. You should review this page regularly.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in some places, and Cafe Casino does not represent that the website is suitable or lawful for every user or jurisdiction.

Eligibility and account registration

You must meet the applicable legal age requirement and any other eligibility requirements before opening or using an account. You must provide accurate, current and complete information during registration and keep that information updated. An account must be registered in your own name and may only be used by you.

You must not create an account on behalf of another person.
You must not allow another person to access or use your account.
You must not open multiple accounts unless expressly permitted by Cafe Casino.
You must not use the website if you are prohibited from gambling or if gambling is unlawful where you are located.
You must protect your login details and notify Cafe Casino promptly if you believe your account has been accessed without permission.

Cafe Casino may request information or documents to verify your identity, age, location, payment method or source of funds. Verification checks may be required before certain account functions are available. If requested information is not provided, or cannot be verified, access to an account or transaction may be restricted, suspended or refused.

2. Deposits, play and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. You must not use a payment method belonging to another person without prior approval. Payment transactions may be subject to checks by payment providers, financial institutions and applicable compliance processes.

You are responsible for ensuring that your deposits are made carefully and within your personal budget. Deposited funds are intended for participation in the games and services provided through the website. You must not use the website for unlawful activity, fraud, money laundering, or any other activity that breaches these terms or applicable law.

Game outcomes are determined by the relevant game systems and rules. Where a game uses random outcomes, results are not guaranteed and previous results do not predict future results. You accept that gambling involves risk and that you may lose money. You should only play with money you can afford to lose.

Withdrawal requests may be subject to identity, account, payment and compliance checks. Cafe Casino may require a withdrawal to be returned through an appropriate payment method or may ask for further information before processing it. Processing times can vary depending on verification requirements, the payment method and third-party providers.

Bonuses and promotional offers

Any bonus, promotion, reward or special offer is subject to the specific terms displayed with that offer. Those terms may include eligibility requirements, participation steps, wagering or play requirements, game restrictions, expiry periods, maximum values and withdrawal conditions. You should read the applicable promotional terms before opting in or using an offer.

Unless the relevant offer states otherwise, promotional benefits may be limited to one per person, household, address, device, payment method or other associated account details. Cafe Casino may withdraw, change or cancel an offer where there is an error, misuse, suspected fraud or a breach of the applicable terms. Any decision regarding eligibility will be made in accordance with the published offer terms and applicable requirements.

If a payment, game result, account balance or promotional credit is affected by an obvious error, Cafe Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. You must not knowingly take advantage of a technical, administrative or pricing error.

3. Responsible gambling, privacy and website use

Responsible gambling

Cafe Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, recover losses or resolve financial problems. Set a budget before you play, keep track of your time and spending, and avoid gambling when you are upset, under pressure or affected by alcohol or other substances.

Never chase losses or increase stakes to try to recover money.
Take regular breaks and stop if gambling is no longer enjoyable.
Do not borrow money or use essential household funds for gambling.
Use available account controls, deposit limits, time limits or breaks where offered.
Request account restriction or self-exclusion if you need help taking a break from gambling.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

A request for a gambling break or self-exclusion may limit access to your account and services in accordance with the relevant process. You must not try to bypass a restriction by creating another account or using another person’s account. If you believe you may be experiencing gambling harm, consider contacting an appropriate Australian support service or a qualified health professional.

Privacy and personal information

Personal information is handled in accordance with the Cafe Casino Privacy Policy. Information may be collected and used for account administration, identity verification, payments, customer support, security, responsible gambling measures, fraud prevention, legal compliance and service improvement. The Privacy Policy provides further information about collection, use, disclosure, storage and access rights.

Acceptable website use

You must use the website lawfully and fairly. You must not interfere with its security or operation, introduce malicious software, use automated tools without permission, attempt to gain unauthorised access, copy or exploit website content, or engage in conduct that could harm Cafe Casino, its customers or service providers.

Website content is provided for general information and entertainment. Cafe Casino aims to keep information accurate and available, but does not guarantee that the website will always be uninterrupted, error-free, secure or available. Maintenance, technical faults, network problems and events outside reasonable control may affect access.

4. Suspension, liability and contact

Cafe Casino may suspend, restrict, close or refuse access to an account where reasonably necessary, including where there is a suspected breach of these terms, inaccurate information, failed verification, unusual or unlawful activity, payment concerns, technical abuse, responsible gambling concerns or a legal or regulatory requirement. Where appropriate, the reasons and any next steps may be communicated through the website or by an available account communication channel.

If an account is closed, any remaining balance will be dealt with in accordance with these terms, applicable promotional terms, verification requirements and applicable law. Funds connected with fraud, unlawful conduct, chargebacks, disputed transactions or a breach of these terms may be withheld or reviewed where permitted.

To the extent permitted by law, Cafe Casino is not responsible for loss caused by events outside its reasonable control, unauthorised access resulting from your failure to protect account details, interruptions caused by third parties, or your use of the website in breach of these terms. Nothing in these terms excludes or limits rights, guarantees or remedies that cannot lawfully be excluded or limited under Australian law.

You remain responsible for reviewing game rules, promotional conditions, account information and transaction details before proceeding. If you notice an error, suspected security issue, incorrect balance or unauthorised activity, stop using the affected function and report the issue through the available Cafe Casino support or account channels.

Questions and complaints

If you have a question, concern or complaint about the website, your account, a transaction or these terms, please use the support or contact options published on the Cafe Casino website. Provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Complaints will be reviewed through the applicable customer support process, and additional information may be requested.

These terms should be read together with the Privacy Policy, responsible gambling information, game rules and any applicable promotional terms. If there is a conflict, the more specific terms for the relevant service, promotion or game may apply to that matter, subject to applicable law. By continuing to use Cafe Casino after an updated version is published, you accept the updated Terms & Conditions.