Responsible Gaming

Cafe Casino is committed to promoting safer gambling and helping players keep gambling as an enjoyable form of entertainment. Gambling should never be treated as a way to make money, solve financial problems or recover previous losses. Take time to understand your choices, set limits that suit your circumstances and seek support whenever gambling no longer feels manageable.

Cafe Casino operates under a licence issued by the Curaçao Gaming Authority (licence number OGL/2024/670/0711) and an additional licence held by Arachis Media under the Anjouan Gaming Board.

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or a defined outcome, and previous results do not determine future results. A winning streak does not mean another win is due, while a loss cannot be corrected by continuing to play. Only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Do not borrow money, use funds set aside for bills, or rely on credit to gamble. If gambling is affecting rent, mortgage payments, utilities, food, education, savings or other important obligations, stop and seek support.

Practical ways to stay in control

Set a spending limit before you play and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep a record of deposits, wagers and withdrawals so you understand your actual spending.
Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
Do not chase losses by increasing stakes or playing for longer.
Balance gambling with work, family, social activities, exercise and other interests.
Avoid gambling-related content if it encourages you to play beyond your plan.
Never allow another person to use your account or use another person's account.

It can also help to discuss your limits with someone you trust. A friend, partner or family member may notice changes in your behaviour before you do. Keeping gambling private can make it harder to recognise when it is becoming a concern, so honest conversations can be an important part of staying in control.

Recognising when gambling may be a problem

Gambling can become difficult to manage gradually. You do not need to lose a particular amount of money or experience a crisis before asking for help. If you are concerned about your gambling, take that concern seriously. Support is available, and seeking help early can make it easier to regain control.

Possible warning signs

Spending more time or money gambling than you planned.
Trying to win back money that has been lost.
Increasing your bets to achieve the same level of excitement.
Feeling restless, irritable or anxious when you cannot gamble.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Hiding gambling, losses or transactions from family, friends or colleagues.
Borrowing money, selling possessions or using money intended for necessities.
Missing work, study, appointments or family commitments because of gambling.
Arguing with people close to you about gambling.
Feeling guilty, ashamed, hopeless or distressed after playing.
Gambling to escape problems, uncomfortable emotions or financial pressure.
Returning to gambling after deciding to stop.

One warning sign may be enough reason to pause. Stop gambling, review your account activity and consider using available account controls. If you feel unable to stop, contact a qualified gambling support service in Australia or speak with a health professional. You can ask for confidential assistance without waiting until the situation becomes severe.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, stop gambling and seek urgent help through emergency services or a crisis support service in your area. If someone is at immediate risk, stay with them where possible and obtain urgent assistance.

Limits, breaks and self-exclusion

Account tools can help you put your plan into practice. Depending on the features available, you may be able to set deposit, spending or wagering limits, establish time reminders, take a temporary break or request account closure. Limits should be selected before gambling begins and should be based on your personal circumstances, not on the outcome of a particular game.

A limit is a control, not a guarantee of profit or a method for recovering losses. Once a limit has been reached, do not attempt to bypass it by opening another account, using another person's account or changing your settings impulsively. Account controls may have conditions or processing periods. Check the relevant account information and use the available support channel if you need assistance.

Taking a break

A temporary break can be useful if gambling has become a regular distraction or you are unsure whether it is still enjoyable. During a break, remove gambling applications and promotional notifications where possible, avoid gambling-related content and tell a trusted person about your decision. Use the time to review your finances, sleep, relationships and general wellbeing.

Self-exclusion

Self-exclusion is a stronger measure for people who want to prevent themselves from gambling for a defined period or longer. If you choose self-exclusion, follow the available process carefully and do not attempt to access gambling services through alternative accounts or platforms. Self-exclusion does not remove any financial obligations already incurred and should be considered alongside professional support.

If you believe your account controls are no longer sufficient, request permanent closure or self-exclusion and explain that you are concerned about your gambling. Promotional communications may be stopped where applicable, although messages already sent or communications outside the account may not always be immediately preventable.

Support for players in Australia

If you are worried about your gambling, speak with a gambling help service, counsellor, psychologist, doctor or other qualified health professional. Australian state and territory services provide information, counselling and referral options, and many services can also support affected family members and friends. Assistance may be available by phone, online or in person, depending on the service and your location.

You can also speak with someone you trust and ask them to help you put practical safeguards in place. This might include reviewing bank statements, separating essential funds from discretionary spending, removing saved payment methods, or agreeing that a trusted person will check in with you. Financial counselling may be appropriate where gambling has contributed to debt or difficulty meeting regular expenses.

If you are supporting someone else

Choose a calm time to discuss what you have noticed and use supportive, non-judgemental language.
Focus on the effect of gambling rather than blaming or shaming the person.
Encourage them to contact a qualified support service and offer to help them take the first step.
Protect shared finances and important household payments where appropriate.
Do not lend money to cover gambling losses or agree to conceal the problem.
Look after your own wellbeing and seek support for yourself if the situation is affecting you.

Cafe Casino provides information intended to encourage safer gambling, but it is not a substitute for professional financial, medical or psychological advice. Gambling outcomes cannot be controlled by strategies, systems or betting patterns. If you are uncertain about whether gambling is appropriate for you, the safest choice is not to gamble.

For more information about available account controls, safer gambling options or steps to close an account, review the relevant information in your account and use the available Cafe Casino support channel. Please provide accurate information when requesting help so suitable action can be considered. Our aim is to support informed decisions, protect player wellbeing and encourage gambling that remains within safe and affordable boundaries.