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Privacy Policy
This Privacy Policy explains how Cafe Casino may collect, use, store and protect personal information when you visit the website, create an account, play games, make transactions or contact support. It is intended for players in Australia and should be read together with the website’s other terms and conditions. By using the website, you acknowledge that your information may be handled as described below, subject to your rights under applicable privacy requirements.
Information we may collect
Cafe Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the information you provide and the checks that may be required before or during your account relationship.
Account and contact information
This may include your name, date of birth, residential details, contact details, login information, account preferences and communications with the website or support team. We may also keep information about responsible gaming settings, requests, complaints and other account-related interactions.
Identity and verification information
To help confirm identity, age and eligibility, we may request verification information or documents. These can include identity documents, information used to verify your address and records relating to checks carried out during the account lifecycle. Such information may be reviewed to support account security, responsible operation and fraud prevention.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, winnings, payment methods, transaction history and related account activity. Payment information may be processed through specialist payment providers. We aim to use only the information needed to process transactions, maintain accurate records and deal with payment, security or compliance concerns.
Device, technical and usage information
When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and other event or diagnostic data. We may also record information about how you interact with the website, games and account features.
Cookies and similar technologies
The website may use cookies and similar technologies to keep the service working, remember preferences, support account functions, improve performance, understand website usage and help protect against misuse. Some cookies may be placed by service providers that help operate particular website features. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of the website.
How and why information is used
Personal information may be used for purposes connected with providing and managing the website and its services. We seek to handle information fairly and only for appropriate business, legal, security or service-related purposes.
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other transactions.
- Providing games, website features, customer support and account communications.
- Confirming identity, age and account information where checks are required.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
- Meeting legal, regulatory, court, tax, accounting and responsible gambling obligations that apply to the service.
- Monitoring website performance, fixing technical problems and improving usability.
- Managing complaints, disputes, feedback and requests made by players.
- Sending service messages that are necessary for account administration or security.
- Sending marketing communications where permitted and where appropriate consent or another lawful basis is required.
Where marketing communications are sent, you can generally unsubscribe or change your preferences using the options in the message or by contacting us. Withdrawing consent for marketing will not affect the processing of information that is needed to operate your account, complete transactions, meet legal duties or protect the website and its users.
Sharing information
Information may be shared with service providers and professional partners that help operate the website. Depending on the service involved, these parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security or legal and compliance functions. They are expected to handle information in accordance with their role and applicable requirements.
Information may also be disclosed where necessary to meet a legal or official request, enforce website terms, investigate suspected wrongdoing, protect the rights or safety of players or others, or support a business transfer or restructuring. We do not treat personal information as a product to be sold to unrelated third parties.
International handling
Some providers supporting the website may process or store information outside Australia. Where information is handled in another country, appropriate steps may be taken to support secure processing and to meet applicable privacy requirements. The safeguards used may depend on the type of information, the service involved and the location of the provider.
Security, storage and retention
Cafe Casino uses reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and restrictions on staff or providers who do not need information for their work. No online service can guarantee complete security, so players should keep passwords and account access details confidential and contact support promptly if they suspect unauthorised activity.
Personal information is retained for as long as it is reasonably needed for the purposes described in this policy. This may include the time needed to provide services, maintain business records, resolve disputes, investigate security matters and meet legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in the immediate removal of every record.
When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to any continuing legal, security or dispute-related need. Retention and deletion practices may differ according to the type and sensitivity of the information.
Your responsibilities
Please provide accurate and current information and update your account details when they change. Do not provide another person’s information unless you are authorised to do so. You should also use a secure device, protect your login credentials and avoid sharing access with anyone else.
Your privacy rights and requests
Subject to applicable requirements and reasonable verification, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where deletion is available, and withdrawing consent to marketing communications.
- Access your personal information and ask for an explanation of how it is being used.
- Request correction of inaccurate, out-of-date or incomplete information.
- Request deletion of your information where there is no continuing legal, security or legitimate business reason to retain it.
- Withdraw consent to marketing communications or change your marketing preferences.
- Ask questions about the handling, sharing or security of your information.
To exercise these rights or make a privacy or data request, contact support@cafe-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to confirm your identity before responding, particularly where the request involves account access, verification documents or sensitive information.
We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements and the complexity of the request. In some circumstances, a request may be limited or declined, including where fulfilling it could affect the rights of another person, compromise security, interfere with fraud or compliance checks, or require records to be retained by law. If this occurs, we will aim to explain the reason where permitted.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information practices. The latest version will be made available on this page. Players should review the policy periodically, particularly before continuing to use the website after an update.